Bill Payment

  1. Billing
  2. Payment Terms
  3. Reconnection Fees
  4. Ways to Pay Your Bill

Billing Date

New bills will be sent out on the 1st for the east side of town and the 15th for the west side of town each month.

Billing Inquiries

If you feel this bill is incorrect and cannot resolve your complaint with a Customer Service Representative, the customer has the right to request a review by the municipality's Town Clerk. You may contact the Town Clerk at the Town Hall, 303 East Church Street, or at telephone number 919-894-3553, between the hours of 8:30 a.m. and 5 p.m. Monday through Friday. If you believe a bill is in error, bring the bill and any other supporting documents to the Town Clerk at the time and place stated above, except on holidays observed by the Town.

Return Check Charges

In accordance with North Carolina Law (G.S. 25-3-512) a charge is made for each check returned. This charge is currently $25 per check and is subject to change by order of the Board of Commissioners.

Customer Rights

The Town of Benson strives to treat its citizens and customers in a fair and indiscriminate manner, while recognizing the distinct needs and requirements of each customer. To provide uniformity of service, the Town has adopted customer service policies. The policies serve as reasonable responses to customer needs while meeting the requirements of good business practice for the Town. Both the customer and Town have unique rights and responsibilities towards utility service, and they are outlined along with customer service policies in the Town's Customer service policy manual. Any customer citizen may have access to review these polices at any time during normal business hours. A customer service representative will assist you.

Public Power

The Town of Benson is a public power community, along with 64 other towns and cities in North Carolina. Public power means that our electric system is owned and controlled by the citizens of this town. Unlike investor owned systems, our electric system does not pay a dividend to shareholders. Our "Stockholders" are our citizens and customers, those who benefit from our services. This allows us to operate in a cost-effective and service-oriented matter, to provide the services our customers desire. We have a vested interest in our community, and actively seek to create a better standard of living for us all.