News Flash


Posted on: July 21, 2020

REMINDER (7-22-20): More info on Utility Payments, Debt Recovery, and Payment Plans

Dear Town of Benson Utility Customer, 

On July 29, Gov. Roy Cooper’s Executive Order No. 142 will expire and normal utility billing will resume. 

As such, we are continuing to encourage customers to establish a payment plan for any balances that may have been accrued over the past few months. We understand the financial hardship the COVID-19 pandemic has brought to many of our customers and we stand ready to help through this difficult time.

First issued on March 31, the governor’s executive orders temporarily suspended residential utility service disconnections and waived penalties, fees, and interest on amounts due during the period. Payments due before March 31 will be subject to disconnection when the order expires. Gov. Cooper has emphasized that customers’ bills were not forgiven under his executive orders. Customers are still responsible for paying for all usage between March 31 and July 29.

Customers will have at least a six-month period beginning July 30 to pay off unpaid balances that came due March 31-July 29.

We appreciate those customers who have remained current or have paid what they are able during this time. Continuing to do so will help avoid accumulating large balances and ultimately, disconnection. 

For those customers needing to establish payment plans, the town is offering a six month plan that allows customers to pay 1/6 of their debt, plus their current bill. For prepaid customers needing to establish payments plans, the town will put the past debt in debt recovery mode, and 25% of every payment made will go towards that debt recovery. 

Payment arrangements can be made Monday-Friday 8:30am-5pm by coming to the utility office or by emailing There is a form that will need to be signed in order for the arrangement to be active.

Please contact our office at 919-894-3553 ext. 220, 221, or 225 with any questions or concerns regarding payment on your utility account, or if you are having trouble paying your bills. 

We look forward to working with you and assisting you during this time.

Kimberly Pickett 
Assistant Town Manager/Finance Director
Town of Benson

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